Get in touch and ask any questions you may have about the House of Windsor brand or our products.
The House of Windsor offers the following shipping options:
(1) FLAT RATE SHIPPING WITH SIGNATURE CONFIRMATION
The House of Windsor Luxury Hair Collection currently ships orders using USPS. Orders placed before 12:00 PM CST will be shipped on the same business day. Orders placed after 12:00 PM CST will be shipped on the next business day. Flat rate shipping requires 3-5 business days for the delivery after it ships in addition to a signature upon delivery. Shipping confirmation and tracking is available via email as soon as your order departs our facilities. Please note that once packages are received by USPS, we are no longer responsible for the delivery of the item. This responsibility is passed on to the United States Postal Service (800-275-8777).
(2) EXPRESS SHIPPING POLICY
The House of Windsor Hair Collection offers 1-2 day shipping for $25.00. This shipping method automatically includes insurance and signature confirmation at no extra charge.
(3) INTERNATIONAL SHIPMENTS
The House of Windsor Luxury Hair Collection ships international orders via USPS Priority International. International Shipments cost $35.00 for any destination worldwide and are normally received within 7-9 working days. The House of Windsor Luxury Hair Collection is not responsible for any fees (custom fees or taxes) associated with your shipment upon delivery. We do not refund shipping charges for orders returned.
The House of Windsor takes great pride in customer satisfaction and works hard to ensure the accuracy and quality of our products, but due to concerns about health & safety we cannot offer returns on any hair extensions. Concerns about any hair extensions can often be resolved through a proper routine of maintenance.
We only replace items that were received by the customer in a defective or damaged state. Please contact firstname.lastname@example.org with questions or concerns.